Your satisfaction means the world to us - 

  • We accept returns within 15 calendar days of delivery. Please contact us at help@vinesandvalor.com to initiate a return. 
  • Items must be in the same new condition as they arrived in.
  • Refunds will be processed within 1-2 business day of receiving the returned item(s), less to/from shipping costs. We are a small, family-owned shop so please understand that we cannot absorb shipping costs for orders that are refunded. If there is an error on our part, the item is broken or damaged, or you believe you have been misled on the item, we are happy to work with you and make sure you are happy with your purchase. 
  • Due to their nature, personalized items are not refundable. 

Thank you for shopping with us!!